The key areas which planning must cover include:

  • next of kin
  • media
  • counselling and debriefing for all involved
  • documenting what happened
  • legal matters
  • insurance
  • inquests and inquiries.

Developing a set of written emergency response plans for specific programs is essential to satisfactory management of serious incidents. So too is easy availability of necessary information. There is simply not the time to be searching for phone numbers and contact names, nor for making major decisions such as what legal assistance you require and who will provide it, while under the pressure of a serious incident or death.